The Our Revolution Help Desk team crafts responsible and personalized email responses to the volunteers and supporters that reach out to us every day! In today’s world, people are inundated with emails every day and though very few people respond to emails, when they do, we believe they deserve an answer back. We believe in honoring each email with a thoughtfully crafted response.
This training will walk you through everything you need to know to successfully volunteer for the Our Revolution Helpdesk. Once you complete the training we will send a link to join us on slack!
Click here to view the how to document for joining the new Slack!
Training Sections
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1
Using this Training
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How to use the training
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2
Welcome to Helpdesk Training
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What is the Helpdesk?
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3
Common Terms
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Common Terms
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4
Tip Tricks and Advice From the Helpdesk
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Tips and Tricks from the Helpdesk
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5
Helpdesk Workflow
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The Inboxes
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Responding to Emails in Helpscout
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Navigating the Inbox
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Selecting a Saved Reply and Finding Answers
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6
Code of Conduct and Quiz
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Helpdesk Quiz
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Code of Conduct
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